f Shipping & Returns - The Art and Craft Gallery

Shipping & Returns

POSTAGE & SHIPPING

Shipping price listed on site applies for deliveries to Australia Only. 

We can ship to virtually any address in the world. Checkout our Overseas Shipping Policy Below.

Expect your order to be posted to you within 2 business days after your payment clearing. Remember if you are paying via direct deposit or Paypal, it can take up to a week for funds to clear due to the banks security measures. That means, it can take some time to appear in our account even though it leaves your account immediately.

Method of shipping within Australia and internationally is by Australia Post unless otherwise requested.  Insurance is optional and at the request of the buyer.

OVERSEAS SHIPPING POLICY

Please contact us atfeedback@theartandcraftgallery.com to get quote for International Shipping. Please add ‘International Enquiry’ in your subject line and list the names of products you would like to buy.

We are updating international Shipping Cost Calculator for our website soon…sorry for the inconvineince 

PAYMENTS  

The Craft Gallery accepts Paypal and Direct Bank Deposit as methods of payments. Please do not pay by Telegraphic Transfer as there are unnecessary fees incurred as a result. Paypal simply requires an initial registration and you can continue to use as payment for many online outlets including Ebay, it is easy to use and is a secure way of paying online. All transactions are processed in Australian Dollars (AUD) and  GST is charged on selected items only.

RETURNS POLICY 

All New unopened items damaged in shipping may be returned, within 30 days of delivery for exchange or refund. We’ll also pay the return shipping costs if the return is a result of error on our end (you received an incorrect or defective item). Sorry we don’t offer refunds  or exchange an item due to change of mind. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button.Please leave a reason in the comments section.

If you had purchased an item as ‘Guest’, you will first need to send an email tofeedback@theartandcraftgallery.com Please include “Return: Order number’ in subject. Also include what is the reason you are returning the goods.

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

AUTHENTICITY

We only sell genuine articles, absolutely NO copies, fakes or grey market items. If you have any questions regarding authenticity please contact us for verification.

IMAGES

Photos are owned by The Art and Craft Gallery and may be used by permission. All pictures are copyright protected.

SECURITY

We will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

CONTACT US

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact feedback@theartandcraftgallery.com  or visit our contact us page.

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